Frequently Asked Questions

Everything you need to know about your ÉCLAT beauty journey.

Are ÉCLAT products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested and crafted with high-quality, non-irritating ingredients specifically designed to be gentle on all skin types, including sensitive skin.

Do you test your products on animals?

Absolutely not. ÉCLAT is proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We want you to love your glow. If you are not satisfied, you can return unopened products within 30 days of purchase for a full refund. Please contact our support team to initiate a return.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.